Shipping policy
IslandPack Travel – Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time (United States)
Estimated delivery time: 5–12 business days
Shipping times may vary depending on location, weather conditions, holidays, or high-demand periods.
Tracking Information
Tracking details are sent via email once your order has shipped.
Please allow up to 48 hours for tracking information to update.
Delays
While we aim to deliver within the estimated timeframe, IslandPack Travel is not responsible for delays caused by:
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Carrier delays
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Weather conditions
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Customs inspections
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Incorrect shipping information provided by the customer
Incorrect Address
Please ensure your shipping details are correct before completing your order.
IslandPack Travel is not responsible for packages delivered to incorrect addresses provided at checkout.
Lost or Stolen Packages
If your tracking information shows delivered but you have not received your package, please:
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Check with neighbors or household members
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Contact your local carrier
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Contact us within 48 hours at support@islandpacktravel.com
We will assist you in resolving the issue.
International Shipping
Shipping times vary by country. Customers are responsible for any customs duties or import taxes required by their country.
Contact
If you have questions about shipping, please contact:
support@islandpacktravel.com
Response time: Within 24 hours